Terms & Conditions for one365

1 Acceptance of Terms

By accessing the one365 website, registering an account, or using any feature of the one365 platform — including sports betting, live casino, slot games, fish games, and casino games — you confirm that you have read, understood, and agreed to these Terms and Conditions in full.

These terms form the entire agreement between you and one365 regarding your use of the platform. If you do not agree with these terms, you must not register, log in, or use one365 in any capacity.

These terms apply alongside the Privacy Policy and the Responsible Gaming guidelines, which form part of the overall agreement between you and one365.

2 Eligibility

To register and use one365, you must meet all of the following conditions:

• You are at least 21 years of age.
• You are accessing the platform from the Philippines.
• You are not acting on behalf of another person or entity.
• You do not already hold an existing one365 account.
• You are not a current employee, contractor, or immediate family member of a one365 employee.
• You are legally permitted to participate in online gaming under any applicable laws relevant to your situation.

one365 reserves the right to request documentation to verify your eligibility at any time. Failure to provide satisfactory verification may result in account suspension or closure.

3 Account Registration

When you register for a one365 account, you agree to provide accurate, complete, and current information. This includes your full legal name, date of birth, contact details, and any other information required during the registration or KYC verification process.

Each person is permitted to hold only one account. If you have forgotten your login credentials, contact the support team at [email protected] for assistance. Creating a second account to work around a suspended or closed account is a violation of these terms.

You are responsible for all activity that takes place under your account. one365 will treat any action taken from your account as having been authorised by you unless you have formally notified the platform of a security issue in writing.

one365 may require you to complete identity verification (KYC) before you can make withdrawals or access certain features. KYC verification typically requires a government-issued ID and may include proof of address. Accounts that cannot be verified may have withdrawal access restricted until the process is completed.

4 Deposits and Payments

All deposits on one365 are processed in Philippine Peso (PHP). The platform supports Philippine online banking and local e-wallets as deposit methods. Accepted payment channels are displayed at the time of deposit within your account.

Deposits must be made from a payment method that belongs to you. one365 does not accept deposits on behalf of third parties. If a deposit is found to originate from an account or method that does not belong to the registered user, the deposit may be reversed and the account suspended pending investigation.

one365 does not accept credit cards or cryptocurrency as deposit methods for wagering purposes. Attempting to use prohibited payment methods may result in transaction rejection and account review.

Deposits are generally credited to your one365 balance promptly following successful processing by the payment provider. one365 is not responsible for delays caused by third-party banking or e-wallet systems outside its control.

Minimum and maximum deposit amounts may apply and will be shown within your account at the time of transaction. These limits may vary depending on the payment method used.

5 Withdrawals

Withdrawal requests are processed in Philippine Peso (PHP) through the same local banking and e-wallet channels available on the platform. Full details on supported withdrawal methods and processing timelines are available on the Withdrawal page.

Before a withdrawal can be processed, your account must have completed KYC verification. one365 may also require that the total deposited amount has been wagered at least once before a withdrawal is approved. This is a standard anti-money-laundering measure, not a bonus wagering requirement.

Withdrawal requests are subject to review. one365 reserves the right to delay or withhold a withdrawal if there are reasonable grounds to suspect fraud, money laundering, terms violations, or other irregular activity on the account.

one365 does not charge platform-side fees on standard withdrawals to Philippine bank accounts and supported local e-wallets. Your bank or e-wallet provider may apply their own transaction fees, which are outside one365's control.

6 Betting and Gaming Rules

All bets placed on one365 are subject to the specific rules of the relevant sport, game type, or event. These rules are accessible within each game or betting section on the platform. By placing a bet or starting a game round, you confirm that you have reviewed and accepted the applicable rules.

one365 reserves the right to void bets in the following circumstances:

• Bets placed at clearly incorrect or erroneous odds due to a technical error.
• Bets placed after an event has concluded or after the relevant market has closed.
• Bets that violate the fair-use or abuse guidelines of the platform.
• Bets placed by accounts found to be engaging in collusion, arbitrage abuse, or any form of coordinated manipulation.

In live or in-play betting, there may be short delays between the real-world event and the odds displayed on platform. one365 is not liable for bet outcomes that arise from normal latency in live data feeds.

All game outcomes for RNG-based games (slots, digital table games, fish games) are determined by certified random number generation systems. Results are final once a game round has completed.

7 Bonuses and Promotions

one365 may offer bonuses, promotions, cashback, or other incentives to registered players from time to time. Any such offer will be governed by its own specific terms, which will be clearly stated at the time the offer is presented.

General conditions that apply to all promotions unless stated otherwise:

• Promotions are available to eligible registered accounts only. one365 determines eligibility at its sole discretion.
• Bonuses cannot be transferred between accounts or converted to cash without meeting any applicable conditions attached to the offer.
• one365 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Abuse of any promotional offer — including but not limited to opening multiple accounts to claim the same offer — will result in the forfeiture of the bonus and may lead to account closure.

one365 does not guarantee any specific bonus amounts, percentages, or cashback rates on this page. Refer to the active offers within your account for current and accurate promotional details.

8 Account Security

You are solely responsible for maintaining the confidentiality of your one365 login credentials. Do not share your username, password, or OTP codes with anyone — including people who claim to be one365 staff. one365 will never ask you for your password through any channel.

one365 uses SSL encryption across the platform and applies OTP-based verification for new logins and key account actions. These measures are in place to protect your account, but they do not remove your own responsibility to keep your credentials secure.

If you believe your account has been accessed without your authorisation, contact the support team immediately at [email protected]. Prompt reporting helps limit any potential impact on your account balance.

one365 is not liable for losses resulting from your failure to keep login credentials secure, or from your sharing of credentials with a third party.

9 Responsible Gaming

one365 is committed to responsible gaming. The platform is for entertainment purposes only. There is no guaranteed outcome to any bet or game, and you should never wager more than you can comfortably afford to lose.

The platform provides tools to help you manage your gaming activity, including the ability to set personal limits and access support resources. Details on these tools are available on the Responsible Gaming page.

If you feel that your gaming is becoming a problem — for yourself or someone you know — we encourage you to use the self-management tools available and seek professional support. one365 takes problem gambling seriously and will cooperate with self-exclusion requests.

one365 strictly enforces the minimum age requirement of 21 years. Any account found to belong to a person under 21 will be immediately closed and any balance forfeited in accordance with applicable guidelines.

10 Suspension and Account Closure

one365 reserves the right to suspend, restrict, or permanently close any account at its discretion, including but not limited to the following situations:

• Violation of any provision of these Terms and Conditions.
• Providing false, incomplete, or misleading information during registration or verification.
• Suspected fraud, money laundering, or other illegal activity.
• Collusion, match-fixing, arbitrage abuse, or any attempt to manipulate game or betting outcomes.
• Use of automated software, bots, or scripts to interact with the platform.
• Account holder found to be under 21 years of age.

In cases of confirmed terms violations, any balance held in the account may be withheld pending investigation or forfeited depending on the nature of the violation. one365 will notify the account holder of closure where legally and operationally appropriate.

You may also request closure of your own account at any time by contacting the support team at [email protected]. Voluntary closures for responsible gaming reasons can also be arranged through the Responsible Gaming page.

11 Limitation of Liability

one365 provides the platform on an "as available" basis. While we make reasonable efforts to ensure the platform operates reliably and without interruption, we do not guarantee uninterrupted or error-free access at all times.

one365 is not liable for:

• Losses arising from technical failures, network outages, or service interruptions outside our direct control.
• Losses arising from your reliance on information displayed on the platform that contains errors or omissions.
• Any indirect, consequential, or incidental damages resulting from your use of or inability to use the platform.
• Actions of third-party payment providers, including delays or errors in processing deposits or withdrawals.

Nothing in these terms limits liability for fraud, gross negligence, or any matter that cannot be excluded by law. one365's total liability to you in connection with the platform shall not exceed the net amount deposited by you in the 30 days preceding the event giving rise to the claim.

12 Changes to These Terms

one365 may update these Terms and Conditions from time to time to reflect changes in platform features, applicable guidelines, or operational requirements. The updated version will be posted on this page with a revised "Last updated" date.

For significant changes, one365 will make reasonable efforts to notify registered users through the platform or via the contact details on file. Your continued use of one365 after any update has been posted constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically so you remain aware of the current terms that govern your use of the platform.

13 Contact

If you have questions about these Terms and Conditions, or if you need to raise a concern about your account, the support team at one365 is available to assist.

You can reach us at: [email protected]

For responsible gaming support or self-exclusion requests, visit the Responsible Gaming page. For frequently asked questions about the platform, visit the FAQ page.