Privacy Policy for one365

1 Introduction

one365 is an online gaming platform serving players in the Philippines. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what data we collect when you use the one365 platform, why we collect it, how it is stored and protected, and what rights you have over your own information.

This policy applies to all users who register an account, visit the one365 website, or use any feature of the platform — including sports betting, live casino, slot games, fish games, and casino games.

By using one365, you confirm that you have read and understood this Privacy Policy. If you have questions or concerns about how your data is handled, you can reach us at [email protected].

2 Information We Collect

one365 collects personal information in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide:

• Full legal name, date of birth, and contact details provided during registration.
• Government-issued identification documents and proof of address submitted during KYC verification.
• Payment information used to process PHP deposits and withdrawals, including bank account details and supported local e-wallet references.
• Communications sent to the support team, including emails and chat messages.
• Responsible gaming preferences and self-exclusion requests.

Information collected automatically:

• Device information, including device type, operating system, and browser version.
• IP address and general location data derived from it.
• Session data, including login times, pages visited, and features used on the platform.
• Betting and gaming activity history associated with your account.
• Cookie and similar tracking data as described in the Cookies section below.

3 How We Use Your Information

one365 uses the personal information it collects for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and processing login and security requests including OTP verification.
• Transaction processing: Handling PHP deposits and withdrawals through Philippine banking channels and supported local e-wallets.
• Platform operation: Delivering the games, betting markets, and platform features you use, and maintaining performance across devices.
• Security and fraud prevention: Monitoring for suspicious activity, protecting against unauthorised access, and complying with anti-money-laundering requirements.
• Responsible gaming: Tracking gaming activity to support responsible gaming tools such as deposit limits, session reminders, and self-exclusion, as described on the Responsible Gaming page.
• Customer support: Responding to your enquiries, resolving account issues, and communicating important platform updates.
• Legal compliance: Meeting applicable legal and regulatory requirements, including record-keeping obligations.

one365 does not use your personal information to make automated decisions that have a significant legal or similarly serious effect on you without providing an opportunity for human review.

4 Sharing of Information

one365 does not sell or rent your personal information to third parties. We may share your data with the following categories of recipients only to the extent necessary for the specified purpose:

• Payment processors: Philippine banking partners and local e-wallet service providers involved in processing your PHP transactions.
• Identity verification providers: Third-party KYC service providers that assist in verifying the identity documents you submit.
• Technology and infrastructure providers: Cloud hosting, security monitoring, and platform infrastructure providers who process data on our behalf under data processing agreements.
• Game and content providers: Game studios and live casino operators whose products are available on the platform, to the extent required to deliver their games to your account.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory obligation, one365 may disclose personal data to relevant authorities.

All third-party providers who handle personal data on behalf of one365 are required to maintain appropriate data security standards and to use your information only for the purpose for which it was shared.

5 Data Security

one365 implements technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data in transit between your device and the one365 platform.
• Encrypted storage of sensitive account and financial data.
• OTP-based two-factor authentication for account login and sensitive account actions.
• Access controls that limit internal access to personal data to authorised personnel only.
• Regular security monitoring and testing of the platform infrastructure.

While one365 takes data security seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — do not share your password or OTP codes with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

6 Data Retention

one365 retains your personal information for as long as your account is active and for a reasonable period thereafter, as required to fulfil the purposes described in this policy and to comply with applicable legal, regulatory, and financial record-keeping obligations.

When your account is permanently closed — whether at your request or due to a terms violation — one365 will retain certain data for the minimum period required by applicable law and then securely delete or anonymise it.

Gaming activity logs, KYC records, and transaction histories may be retained for longer periods where required for anti-money-laundering compliance or dispute resolution purposes.

7 Your Rights

As a registered user of one365, you have the following rights in relation to your personal information:

• Access: You can request a copy of the personal data one365 holds about you.
• Correction: If any information we hold is inaccurate or incomplete, you can request that it be corrected or updated.
• Deletion: You can request deletion of your personal data, subject to legal retention requirements that may prevent full deletion in some cases.
• Restriction: In certain circumstances, you can request that we limit how your data is processed while a concern is being resolved.
• Objection: Where data is processed based on legitimate interest, you may have the right to object to that processing.

To exercise any of these rights, contact the one365 support team at [email protected]. We will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

8 Cookies

one365 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the platform.

The types of cookies used by one365 include:

• Essential cookies: Required for core platform functions such as keeping you logged in, maintaining your session, and processing transactions. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to understand how the platform is being used, identify technical issues, and improve load times and stability.
• Preference cookies: Used to remember your settings and personalisation choices on the platform.

You can manage cookie settings through your browser. Disabling certain cookies may affect the functionality of the platform. one365 does not use cookies to serve third-party advertising on external websites.

9 Minors

one365 is strictly for adults aged 21 and above. The platform does not knowingly collect personal information from anyone under the age of 21. If it comes to our attention that an account belongs to a person under 21, the account will be closed immediately and any associated data handled in accordance with applicable guidelines.

If you believe that a minor may have registered on the platform, please contact us immediately at [email protected] so the matter can be investigated and addressed promptly.

10 Changes to This Policy

one365 may update this Privacy Policy from time to time to reflect changes in how the platform operates, applicable legal requirements, or best practices in data protection. The updated version will be posted on this page with a revised "Last updated" date.

For significant changes, we will make reasonable efforts to notify registered users through the platform or via the email address on file. Continued use of one365 after an updated policy has been posted constitutes your acknowledgement of the revised terms.

We recommend reviewing this page periodically to stay informed about how one365 handles your personal information.

11 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the personal information one365 holds about you, please get in touch with the support team.

Email: [email protected]

For questions about your account, platform rules, or responsible gaming, you can also visit the FAQ page or the Responsible Gaming page.